Booking Terms and Conditions covers various aspects of Brightwater view. You will be staying in someone’s home, so please treat it with care
and respect. Here’s a summary of the key points and obligations for guests
- General Terms:
- Any breach of terms may result in cancellation of booking or refusal of access.
- Guests must adhere to the Short-Term Rental Accommodation Industry Code of Conduct.
- Check-in & Checkout:
- Check-in is from 3pm and check-out is by 10am, unless otherwise agreed.
- Late departure without authorization incurs a fee.
- Early check-in and late check-out can be arranged in some circumstances and subject to property availability.
- Property Usage:
- Booking must be made by someone over 18 years old.
- No commercial activities.
- No overnight guest
- Strictly No drugs and parties
- Strictly No weddings, or events allowed.
- No dirty dishes to be left on the benches, they are to be cleaned and placed back in the cupboards.
- benches to be cleared.
- The fridge to be cleared and cleaned.
- No food in the bedrooms.
- Noise must be kept at a minimum level, specifically between 10pm and 7am.
- Property Suitability and Use:
- Guests are responsible for ensuring the property suits their needs.
- No refunds for issues like appliance malfunctions unless specifically stated.
- Security and Safety:
- Guests must certify they are not COVID-positive upon check-in.
- Security bonds are held for potential damages or extra charges.
- Additional Rules:
- No smoking or vaping inside the property.
- Pets are not allowed in general, unless arranged in specific circumstances. However strict rules apply if pets are brought, please contact us prior to booking to get approval.
- Guests must manage garbage disposal before checking out.
- Cancellation policy:
- Cancellation policies vary based on timing and circumstances.
- Guests are eligible for a full refund if they cancel within 24 hours of making the reservation.
- Guests are eligible to receive a full refund for cancellation made 30 days or more prior to check-in date.
- Guests will receive a %50 refund for each night for cancellation made within 14 – 30 days prior to check-in.
- Guests will receive no refund for cancellation made within 1-14 days prior to check-in.
- Responsibility for Loss or Damage:
- Guests are responsible for securing the property and any damages caused by them during their stay.
- It’s recommended guests have travel insurance to cover unforeseen circumstances.
- Complaint Procedures:
- Complaints should be submitted in writing; efforts are made to respond and resolve promptly.
- Acceptance of Terms:
- By booking, guests acknowledge and accept all terms and conditions outlined.
These terms are designed to protect both guests and the property owner, ensuring a smooth and respectful rental experience. It’s important for guests to review and understand these conditions thoroughly before making a booking.
Booking Terms and Conditions
Any breach of these terms & conditions may result in your booking being cancelled or access to the property refused at any stage of the booking process.
The Code of Conduct: The Short-Term Rental Accommodation Industry applies for all bookings. The owner, guest and all persons occupying a property are bound by all terms of the Code of Conduct at all times. The code can be found at https://www.fairtrading.nsw.gov.au/__data/assets/pdf_file/0012/925788/Code-of-Conduct-for-the-Short-term-Rental-Accommodation-Industry.pdf
The guest acknowledges that the host has a duty of care. Any abuse or threatening behaviour will result in the immediate termination of the stay.
Check-in & Checkout Procedures: Unless specifically agreed and confirmed in writing, check in is no earlier than 3pm on the day of arrival and departure no later than 10am on the day of departure. Self check in instruction will be given prior to check in time. A late departure fee of $100 plus GST will be charged to the guests that made the booking, for any unauthorised late departures.
Usage of the property: The person booking this property must be over the age of 18. In the event that a business entity or corporation makes this booking on behalf of its employees, and they fail to disclose the guest names and details, the company/corporation remains responsible for each guest occupying the property during their stay, in its entirety, by completing this booking. This extends to any claim upon the bond paid by the company for any issues caused by the guest upon their stay. By booking and fully paying all fees you acquire a licence to use the property for the purpose of a short-stay or holiday for the period listed on your booking confirmation. Under no circumstances are any weddings or parties to be undertaken on the property. Bright Waterview has a zero tolerance for parties or disturbance in properties, defiance of this policy will lead to immediate cancellation of your booking, forfeiture of any money paid for the booking and forfeiture of bond paid, including any additional damage/cleaning costs caused to the property.
Guests agree to limit noise and not engage in activities that cause a nuisance to neighbours at any time but particularly between 10pm and 8am, adhering to any local council noise regulations, and the code of conduct for short term rental accommodation, link provided above.
Suitability of the property and its use by the guest: By completing the booking for the property, the guest declares that they have made all enquiries and satisfied themselves as to the suitability of the property booked for their needs. A refund will not be provided for unsuitability or change of mind for the accommodation/property, to the guest upon arrival. We encourage guests to choose their properties carefully and ask any questions prior to booking the accommodation. Bright Waterview do not refund for problems such as, but not limited to, plumbing, electrical, television, Wi-Fi not working, light globes out, any appliance not working, blackouts etc. We will endeavour to fix any problems as soon as practically possible but acknowledge that maintenance issues may arise; and most are easily fixed/rectified. Guests agree to allow the agent and/or appointed tradespeople to access the property as needed to affect repairs or investigate complaints.
The guest acknowledges that the Interior and exterior furniture and furnishings may change from time to time in order to maintain the property, as such images on the website are not always an exact representation of the property. But will do our best to update frequently.
If the property is sold prior to your uptake of the booking, the agent cannot guarantee that a future owner will continue to offer the property for short-term rental and may need to cancel the booking and refund all money paid.
Accommodation rates may be varied at any time.
These terms and conditions may be varied from time to time without notice.